Isaac Cheng - Resume

Summary

Electronic Trading Operations and Trading Systems Support professional with 15+ years of experience across digital assets, FX market infrastructure, listed derivatives clearing and institutional trading platforms. Strong background supporting high-volume institutional clients, market makers and brokers across FIX / API connectivity, exchange onboarding, order flow support, platform monitoring, risk limits, incident escalation and production issue resolution.

Experienced in real-time trading environments across Binance, LMAX, G. H. Financials and Matrixport, with exposure to regulated MTF operations, derivatives exchange connectivity, crypto exchange APIs, TT / CQG / ISV platforms, order book monitoring, PnL / risk alert workflows and prior SFC-regulated market experience. Currently strengthening hands-on Linux command line, log analysis, shell scripting and production monitoring skills to deepen trading systems support capability.

Technical Trading Skills

Trading & Connectivity

FIX protocol · REST APIs · WebSocket APIs · Crypto exchange APIs · Exchange connectivity · Client connectivity support · Market data workflows · Order flow support · Order book monitoring · Trading platform onboarding · Conformance testing · UAT · Go-live readiness · TT, CQG, ION, Traiana and global exchange portals

Production Support & Monitoring

Incident triage · Escalation management · Production issue coordination · Platform health monitoring · PnL and risk alert workflows · Exception handling · Root cause coordination · Jira · Confluence · GitLab · GitBook · Grafana · Working knowledge of Linux command line, log review, shell scripting concepts and Python-based operational automation

Markets & Operations

Crypto spot and derivatives · FX and CFDs · Listed derivatives · Market maker support · Broker support · Institutional client support · Risk limits · Permissioning · Account setup · Asset movement controls · Settlement coordination · Reconciliation · Pre-trade and post-trade operational controls

Professional Experience

Head of Middle Office | Client Success Director

Avenir Group | Hong Kong | October 2024 – Present

Digital asset investment group and family office founded by ex-Huobi founder Li Lin, with institutional crypto investment and trading platform exposure.

Act as senior operational owner for cross-functional platform issues, coordinating trading, product, compliance, finance, custody, banking, external exchanges, brokers, market makers and technology vendors.
Oversee institutional and UHNW client operations across onboarding, account setup, platform access, issue escalation, documentation control and post-onboarding lifecycle management.
Establish operating procedures, escalation paths, service controls and governance reporting for a high-growth digital asset investment and trading platform.
Coordinate wallet operations, banking workflows, exchange transfers, asset movement approvals and exception handling with internal teams and external service providers.
Act as an authorized participant in cold wallet approval and signing workflows, supporting secure asset movement, segregation of duties and operational risk controls.

Head of Operations – Prime Brokerage

Matrixport | Hong Kong | April 2024 – October 2024

Leading Asia-based crypto financial services platform.

Led the operations workstream for pre-launch institutional trading platform transformation, defining operational requirements, workflows, control points, escalation paths and support responsibilities.
Worked with engineering and infrastructure teams to establish real-time monitoring for order book status, PnL movements, risk indicators and platform health before trading platform launch.
Designed trade support and middle office workflows covering order monitoring, PnL checks, exception handling, client onboarding, issue escalation and operational readiness.
Managed institutional client technical onboarding including account setup coordination, conformance testing, issue resolution, go-live readiness and communication between clients, product and engineering teams.
Coordinated with crypto exchanges and liquidity venues to assess connectivity updates, platform changes, risk impacts and operational dependencies.

Client Service Lead – VIP & Institutional / Market Maker Coverage

Binance VIP & Institutional | Remote | February 2022 – April 2024

Largest global crypto exchange by trading volume.

Founding member of Binance's Key Account Coverage function, helping build the operational service model for VIP, institutional, brokerage and market maker clients across spot, derivatives, margin, custody and API-driven trading products.
Promoted in 2023 to lead a 24/7 agile VIP operations team of 6, managing escalations, technical issues, trading-related enquiries and cross-business support for VIP3–VIP9 clients, brokers and market makers.
Supported high-volume institutional and market maker clients on API connectivity, exchange platform workflows, account configuration, trading issues, liquidity concerns, connectivity-related topics and operational risk matters.
Partnered with product, engineering, risk, liquidity and sales teams to resolve high-priority incidents, improve client workflows and enhance platform reliability for high-volume trading clients.
Developed VIP service KPIs, escalation procedures and performance metrics; built client and market maker performance analytics with data teams to improve visibility into trading activity and service requirements.

E-Solutions Associate & Risk

G. H. Financials | Hong Kong & London | April 2017 – February 2022

Top-tier derivatives clearer processing global futures and options flow.

Managed electronic trading operations for global listed derivatives markets, supporting client order flow, exchange connectivity and trading system stability across CME, ICE, Eurex, HKEX and SGX.
Led technical onboarding for institutional clients using TT, CQG and other ISV platforms, including FIX connectivity advisory, user setup, permissioning, UAT and exchange integration testing.
Monitored client risk exposure, credit limits, fund flows, instrument permissions and trading activity across global derivatives exchange systems and clearing portals.
Provided front-to-back trade support across trading, clearing, risk, settlement and client service teams, resolving production issues and improving operational workflows.
Supported exchange integration projects and system changes by conducting UAT, reviewing data flows and coordinating issue resolution between clients, vendors, exchanges and internal technology teams.

Technical Operations Analyst – Market Operations

LMAX Group | Hong Kong & London | September 2014 – April 2017

FCA-regulated multilateral trading facility for FX and CFD trading.

Operated 24/5 exchange and market operations functions for an FCA-regulated electronic trading venue, supporting FX and CFD liquidity from leading banks, hedge funds and proprietary trading firms.
Monitored trading platform health, liquidity, order flow, connectivity, pricing and client activity, resolving real-time incidents under high-pressure market conditions.
Supported exchange member onboarding via FIX and ITCH protocols, including ID creation, session configuration, connectivity testing and live trading validation.
Provided technical support to institutional clients on FIX, .NET and Java API connectivity, trading issues, account setup and market access.
Worked with prime brokers and internal teams on credit limits, risk checks, order flow management and trading book synchronization for top-tier market making and latency-sensitive institutional clients.

Education

Master of Data Science

University of Sunderland in Hong Kong

2024 – Present · Part-time, Year 2 ongoing

BAS, Public Administration & Policy Studies

City University of Hong Kong

January 2002 – January 2005

Certifications, Training & Regulatory Background

AWS Certified Cloud Practitioner · Amazon Web Services (2023) · Microsoft AI-102 (training) (2023)

Quantitative Trading with Python · CUSCS, CUHK (2021) · Data Science & Machine Learning · IVE (2021) · Professional Blockchain Technology · Feva Works (2021)

Former SFC Licensed Representative · Type 1 Dealing in Securities, Type 2 Dealing in Futures Contracts, Type 4 Advising on Securities (inactive)

Additional Technical Capability

Programming, Data & Automation

Python · SQL · R · Basic shell scripting exposure · HTML · Tableau · PowerBI · Operational analytics · Workflow automation · Dashboard design · KPI reporting · Client and market maker performance reporting · Reporting automation

Production Support Development Focus

Strengthening Linux command line, log analysis, shell scripting, process checks, port connectivity testing, API health checks, Python-based monitoring scripts and trading support runbook design for production trading operations scenarios.

AI-Assisted Support Workflow

Claude Code · Claude · ChatGPT · AI-assisted runbook drafting · Incident documentation support · Knowledge base organization · SOP improvement · Practical use of LLM tools to improve trading support documentation and operational response quality